Frequently Asked Questions

What is TeleQure?

We believe there is a better way to deliver quality healthcare. That’s why we are proud to offer our patients access to TeleQure. It is a convenient, fast and more affordable way to get a consultation with General Medical Council qualified doctors, with no appointment necessary, all on your mobile phone, computer or device.

Our team of doctors are available to you, 7 days a week from 8am to 10pm, working around your busy schedule to find a time that suits you best. You can access the TeleQure online doctor service through the TeleQure app App Store and Google Play or online through

What can I use TeleQure for?

If you need to see a specialist medical or surgical doctor, and would like expert medical advice, from diagnosis to treatment, we can help. We have over have over 100+ specialists over 10 different specialities available for consultation today.

How secure is TeleQure?

Understandably, we take security and privacy extremely seriously. That’s why we are proud to comply with the UK’s Data Protection Act and the US standards: HIPPA (Health Insurance Portability and Accountability Act). You can read more about our commitment to security and privacy in our Terms and Conditions.

What if my problem can’t be sorted out via video consultation?

Most consultations will triage bookings to ensure they are appropriate. If at any point, they feel the problem cannot be addressed over a video consultation, they will discuss this with you and arrange for a face-face appointment at your convenience. You will not be charged for any consultations which cannot be completed.

What if my connection drops during an appointment?

Like anything in life, sometimes things don’t go exactly to plan. If you find yourself mid-consultation when the line drops, simply log back in and the patient should still be in the consultation. If you prefer you can phone the patient directly. Failing that, you can ask the patient to re-book the consultation.

Will my consultations be recorded by TeleQure?

No. Privacy is paramount to us. We respect the privacy of every patient-doctor consultation and no appointments are ever recorded.

How are prescriptions issued?

Prescriptions are sent directly to your preferred pharmacy or to you if you prefer. If you need your prescription straight away, the doctor will fax the prescription to the pharmacy for immediate collection.

When is TeleQure available?

The service is available from Monday to Sunday, 8am until 10pm including public holidays.

What happens if I miss my consultation?

If you miss your consultation for any reason, please contact our Care Team 0800 288 4206 who will help you to rearrange your appointment for another time and discuss the refund options available.

What happens if I need to cancel my online appointment?

Yes, you can cancel a consultation at any time prior to seeing the doctor. You will need to contact the Care Team on 0800 288 4206 to discuss your refund options.

How long will I have to wait to see a doctor?

The doctor will typically begin your consultation in less than 10 minutes. A member of our Care Team will be in touch with you within around 5 minutes to advise you when you can expect your consultation with the doctor to start. You can also request a call back from the doctor at your own convenience.

When to use TeleQure?

Our services are perfectly tailored for diagnosis and the treatment of most everyday illnesses. Our team of online doctors are also ready to help when: You need a prescription, When you are worried about a personal health problem, When you are in need of a referral for immediate treatment, When you are considering A&E for a non-emergency situation, When you are not comfortable talking to your own doctor about a personal issue, When your usual doctor is unavailable, When you’re travelling and in need of medical care abroad.

What can I use TeleQure for?

When you are feeling unwell, the last thing you want to do is have to wait for an appointment in a public waiting room amongst others who are feeling equally miserable. Or perhaps you simply need a repeat prescription or a doctor’s note and don’t have the time to take out of your day. TeleQure gives you access to a doctor online, within minutes, to offer a speedy diagnosis, peace of mind or a simple referral without ever having to leave home or the office.


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